Customer Reviews at Boaters Marine Supply

Customer Reviews at:  Boaters Marine Supply

What Customers Say About Boaters Marine Supply

 

 
 
Captain Rick,
I received my Fulton XLT 10. 0 winch today. Just wanted to thank you for your follow-up to the backorder and as it turns out it got here 20 days earlier than we had originally anticipated. Thanks again, I will definitely keep you in mind the next time I need something for the boat.  David

 

Good morning Rick...    I just wanted to say how impressed I have been with your customer service...  My troubles were very minor in the scope of your world as a company, yet you personally addressed all my questions and tracked down info and answers to every email..  Your willingness to be in my corner and help me was beyond what would have been expected...  You were even able to hunt down product for me, so that my timeframes could be met...   I have never worked with a company that was as willing to help me as you and Boaters Marine Supply were...    Thank you more then you will ever know...   

Sincerely, Derek
 

 

"I want to express my gratitude to Rick and his team at Boaters Marine Supply . Com for their outstanding customer service and support. I recently purchased a new digital radar from boatersmarinesupply.com which upon delivery it became clear that the supplied cable connection was unable to interface with my existing system due to a manufacturer design change. This was quite a surprise to me as I had specifically asked the manufacturer's technical department before my purchase if there were any compatibility issues with my system. I was told there were none, it was a "plug and play" connection right out of the box. Additionally, the manufacturer's most recent PDF Installation and User Guide, as well as the included install diagram with the new digital radar unit, showed the cable connection I was expecting, but did not get. Nowhere in any of the manufacturer's material was there any mention of, or diagrams pertaining to, the plug connection I got. When I called the manufacture about this, I was told I would need to purchase two additional connectors in order to make the radar work with my system for around $103 total, plus shipping. Upset about this, I called Rick at Boaters Marine Supply . Com and explained the situation. He and his buyer Terry, promptly contacted the manufacturer, explained my dissatisfaction with the situation which led to the manufacture to doing the right thing and supplying the needed connections to me free of charge. 

Thanks Rick and Terry! -- Steve Heath"


"I just wanted to let you know that everything worked out beautifully. I have received my replacement charger as promised. Thank you so much for your great assistance and customer service, and please forward my appreciation to Capt. Rick. I know this was not a typical RMA and thank you for going out of your way to find a solution." -- Frank P.

 

"Thank you so much for your expert help and awareness of ordering on line with my costly mistake. Permission granted with pleasure. I have never experienced such professional service on line. Thanks." -- Dr. Tim S.

 

"I just wanted to say thank you for the exceptional service you provided! I'm a satisfied customer who could not be happier with my purchase" -- Jill K.

 

"I placed an order and asked for it to be shipped USPS, so the Boaters Marine Supply staff could figure out that I needed my order quickly, and they worked very hard to see to it that it was filled in a timely fashion. You guys were also very responsive to my questions about sizing, which is of course very difficult to get right on line. I would certainly shop with you again." -- Ann G.

 

"Thank you all at Boaters Marine Supply! You guys are awesome!" -- Doug M.

 

"Thank you Capt. Rick! After dealing with a few other Boating Supplies web sites, I'm thrilled with the service provided by Boaters Marine Supply. Thanks so much and I look forward to doing business with you again." -- Josh M.

 

"Dear Angie, I recently returned a rod holder that was part of this order that I left on the order by mistake. I was so happy to see it was so easy to return. It made my day to know there are still some nice folks like you walking this planet with me. I will most certainly be a repeat customer, take the time to write positive reviews and refer others to Boaters Marine Supply. Keep up the good work!" -- Daniel W.

 

"Thank you so much for your incredibly good customer service. Y'all have been lightning fast with shipping out my orders, taking back and crediting an item that was too small, and communication with what was going on with each transaction. I'll always check your company before any other from now on." -- Randy M.

 

"Dear Sir, item arrived today in perfect order. Thank you for your Excellent service. I would also like to say that your shipping rates to Australia were very acceptable. One company for the same item wanted to charge me $99.19 for shipping plus $25 service charge." -- Rightell J.

 

"Your customer attention is truly remarkable! Is there a venue i can use to 'write a review'? I am grateful to you for helping with all ..." -- Lisa R.

 

"Hi Angie, I'd like to thank you for making arrangments for the Life Jackets to get here in time for our flight, and for checking up beforehand - excellent service. They arrived today, so we're good to go!" -- Howard B.

 

"I just want to thank you for your fast delivery service. I received my order yesterday - and I love it! I have purchased items locally here in Canada that have taken weeks to get here. Your service is stellar. From a very satisfied customer" -- Audrey P.

 

"Capt. Rick your email this morning is officially A+ customer service from this new customer. Thank you for the heads up on the delay with the estimated shipping target, that was very much appreciated." -- Kelvin B.

 

"I recently bought an "Xantrex" Inverter from your online store and later learned it was out of stock. Your customer service girl (I did not write down her name) was very helpful and in short order she had organized a fix, helped me figure out the shipping issue I had a question with, and left me feeling as if she really was interested in helping me. I got my order - on schedule - and everything was exactly as we had worked out. Thank you and I will recommend you to my boating buddies." -- Gerard B.

 

"Your customer service is remarkable. I appreciate your prompt attention and will definitely use Boaters Marine Supply when I make my next purchase" -- Mary U.

 

"Thank you very much for your help. I will recommend you to all of my boating friends! You don't find great customer service like yours anymore these days. Very grateful" -- Tom C.

 

"I received my parts yesterday. You have GREAT Customer Service. I will be a repeat customer! Feel free to quote me. I really appreciate the quality of service you provided. It is hard to find these days." -- Sunny C.

 

"I got the anchor. It's Fantastic! Thanks a lot for all the service. I'll definitely think about you when I'll need to upgrade my boat equipment again." -- Sean M.

 

"Thank you so much, you have been very helpful and I will definitely be recommending you to my friends. It's hard to find a company with outstanding customer service, you guys, are really top notch!" -- Jeremy R.

 

"Thanks so much, your team was very prompt with the refund. I will buy and recommend you to my boating friends. Off for a 2 week sail in the South Pacific in a few days. Cheers." -- Jerome M.

 

"Thanks! Works for us, your advice and service is excellent, happy to do biz with you." -- Carl B.

 

"Please feel free to use my comments. It is becoming more and more infrequent that one encounters a company that goes that extra mile to make sure a customer receives the right product. I just wanted to let you know how much it is appreciated. Thanks very much for your help. It is such a pleasure to receive excellent customer service!" -- Jeanne A.

 

"My husband and I are just back from vacation in the islands. We tried out our new GPS. LOVE IT! THANK YOU SO MUCH.....It's great." -- Matty H.

 

"I just wanted to thank you for the help you gave us making purchases for our trip to Florida. We have told everyone that has asked where we got our new down riggers and to check out your web site. Hope it helps business. You deserve to do well. You take good care of your customers. Thanks again." -- Andy

 

"Thank you so much! The prompt attention and willingness to have the water heater sent from the manufacturer has earned you guys a very happy customer and one who will encourage others to use you. We had real issues with Xxxxx.com. Thanks again." -- Marty G.

 

"I just received the boat cover! I can't tell you how pleased I am with your outstanding customer service! You bent over backwards to ensure my order was filled and delivered on time. I sincerely appreciate your efforts. You have a new loyal customer! Thanks again for making my day!" -- Roger H.

 

"Everything arrived yesterday in time for our trip. Thank you for making sure that happened. I'll definitely come back to your site to order additional gear and tell my friends about it as well. Great customer service. Thank you!" -- Rob B.

 

"Just wanted to take a minute and say THANKS!! The sonar systems arrived yesterday and we are extremely pleased with the quality and easy installation. We really appreciate all the help the staff there at Boaters Marine Supply has given us. Everything has been wonderful. The service is great, the prices are awesome and we look forward to doing a lot business in the future. Please pass along our very warm and hearty THANK YOU to everyone." -- Hank F.

 

"The package arrived today. I am delighted. You have been nice to do business with and I will be back for equipment for the other boat. Glad I discovered you people." -- Gill D.

 

"Thank you very much! I've rarely experienced this type of customer service. It's virtually unheard of. You can be sure that I will be back for the oceangoing needs for me and my wife. If anyone needs a recommendation for Boaters Marine Supply, you have my certified stamp of the highest approval!" -- Troy B.

 

"I just want to take a moment and thank you very, very much for the extra care and concern you have taken with my order. Thank you so much!" -- Rocky P.

 

"I appreciate the help you've extended to meet my needs. It's always a pleasure doing business with you. I commend Boaters Marine Supply for your great customer service. I'm looking forward to doing business with you again. Thank you!" -- Vane B.

 

"Thank you again for your outstanding services and products. My order arrived (as you had said) yesterday, and I'm currently headed for my fishing trip. I'll continue to refer your site to other friends and thank you again for your superb customer service." -- Charlie C.

 

"I just want to let someone know that Angie in your call center demonstrated EXCELLENT customer service! I had to call her several times while making up my mind on my order. She was friendly, knowledgeable, helped me with sizing for the equipment. She also called me to let me know that a certain item was not in-stock." -- Shane S.

 

"Thank you for working so hard for me. I'll tell everyone on our sailing team about your wonderful customer service!" -- Hank R.

 

"Thank you, Capt. Rick........you are the greatest. Thanks for taking so much time with my order. In the future, Boaters Marine Supply will be my only call for equipment." -- Melvin Q.

 

"Great Service!!! I was really impressed that I was called regarding a cheaper shipping option for my purchase - this is customer service beyond what I expected. Package arrived just in time before my travel! Thank you for a great experience." -- David G.

 

"WOW – You are just great! Thanks for all the terrific customer service and much appreciated help." -- Tyrone L.

 

"I would like to thank you for your prompt response to my email. I just received my order and I'm very pleased that your company put forth the extra effort to get it to me on time. I will highly recommend you to anyone I know." -- Robert H.

 

"I just want to thank everyone at Boaters Marine Supply for your help. Everybody that I dealt with, either by phone or email was very informative and friendly. The staff knew everything about the line of products carried in the company and educated me with facts and opinions about particular items. I did not feel pushed or rushed into buying anything and as it turns out, I am very satisfied with the equipment purchased. They installed perfectly as instructed and look great, like it was made for my boat. Thanks again for all of your help." -- Ivan L.

 

"You guys are great! I just got my stuff and its just what I wanted. I will be back in touch when I saved up enough for the Furuno GPS combo unit." -- Jack A.

 

"Thank you that is excellent service! I very much appreciate your help." -- Doug T.

 

 

Customer comments, A+ BBB Business, UpFront Merchant, 5 stars Web Business

Boaters Marine Supply is an A+ rated BBB business with many thousands of satisfied customer worldwide.  We take exceptional pride and care with every customer to make sure shopping with us is a positive experience.  We believe a satisfied customer is paramount to our success.  We sell 25,000 Boat Accessories, Boat Equipment, Marine Electronics, Fishing Equipment, and so much more.