At Boaters Marine Supply we’re committed to shipping in stock complete orders as quickly as possible (normally within 2 hours, sometimes w/in minutes, the same day, or as quickly as possible).  In the event that you wish to cancel an order contact us immediately at the Contact Us link.  Your cancellation must be received prior to your order being sent to our fulfillment processing center (normally within 1 to 2 hours).

Please note:  Special ordered items are none refundable and can not be returned. Special manufacturer, special order, or dropshipped items from the manufacturer are normally none refundable/returnable (their are exceptions so contact us to discuss).

Note:  If you cancel or change your order after it has been completed on Paypal checkout, requiring a refund or credit.  Applicable, Paypal, charged refund or cancel fee's will be ductucted from refund issued.  

Important Note:  Packages returned because they were refused when delivered, by sender, undelivered because of an incorrect address or that are returned to the incorrect address not listed on the return authorization are subject to a 25% restocking fee, and deduction of the original and returned shipping costs. Shippers do charge us for returning packages.  Carrier returned shipping costs are often higher priced then our original shipping promo costs.

To remove your name from our E-mail correspondence or Newsletter, just let us know by clicking here.  We never sell or provide your email address, or personal information to anyone.

You never pay sales tax!   We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations in the state of Kentucky where we will be required to charge the applicable 6% sales tax.

If you order Out of Stock or Back Ordered items your order will be shipped as soon as products are received (usualy w/in 1 to 2 weeks).  Manufacturer Back Orders usualy ship w/in 2 to 10 days, but can take longer depending on the manufacturer.  If you wish to cancel an Out of Stock Order or Back Order after it has been processed through our merchant and fulfillment center please contact us or phone (502) 499-1477.

If you order items with different shipping availability dates - for example, an "In-Stock" item along with a "Back Ordered" item - your order will be fulfilled as soon as the order can be shipped complete.  If you wish to receive an incomplete order contact us to make arrangements.  An additional cost may be required to cover the additional (multiple) shipping costs.

At Boaters Marine Supply our goal is to make sure you receive the best value and quality on every purchase you make.  We want to be your number one choice for all your boating, electronics, fishing and marine supplies.

You have our 30 day quality guarantee. If for any reason you are not completely satisfied with the quality of a product, simply return it within 30 days for a no hassle exchange or return.

Returns must be unopened, in new condition, not used, and packed in the original manufacturers packaging. Returns must include all components of the original manufacturers package.

 Please Contact Us at Boaters Marine Supply for a Return Merchandise Authorization (RMA) number and instructions prior to returning your product.  Do not return any products without the Return Merchandise Authorization (RMA) Number and return instructions with the correct return to address, to assure your refund is processed correctly.  We can not be responsible for items returned incorrectly.

The Secure Shopping Guarantee protects you while you shop at BoatersMarineSupply.com, so that you never have to worry about credit card safety. When shopping at BoatersMarineSupply.com online, you can shop with confidence.

When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than BoatersMarineSupply.com. This makes online buying as secure as purchasing by telephone.

We guarantee that every transaction you make at BoatersMarineSupply.com will be 100% safe.

We gladly accept Visa, MasterCard, American Express, Discover, personal checks, Wire Transfers, money orders, E-Checks, and Paypal.

Credit and Debit Cards:

When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold (authorization) on funds equal to your order total until the order is fulfilled and billed by us. This hold will also apply to any items backordered until items come into stock and are shipped.

If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.  

Payment TypeTime Required

If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be created. If a re-authorization is declined for any reason we will be forced to cancel your order. If you require more information, please contact your bank or credit card company

Personal Checks and Money Orders:

We also accept personal checks and money orders. Please note that payment via check or money order can delay your order up to 15 days.  You must Contact Us to arrange for check or money order processing. 

Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of $35 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Services Charges, may be debited electronically from your account.

If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.

Do I have to register to place an order?

Absolutely not, we do not require our customers to register.

Are there alternative ways to place an order?

If you would prefer you can phone your order in by calling us at: (502) 499-1477 or you can send an email by clicking here: Contact Us

We will always get back to you ASAP

Privacy Policy

Attention: CONTACTUS@BoatersMarineSupply.com  FOR CORRECT RETURN ADDRESS & RMA NUMBER.

We can not be responsible for returns shipped incorrectly or to the wrong address. Returns will not be accepted with out RMA number or sent to wrong address.

Our goal is to make sure you receive the best value and service with every purchase you make at BoatersMarineSupply.com. We want to be your number one choice for Boat Accessories, Boat Supplies, Boating Products, Marine Electronics, Water Sports, and Fishing Products.

Our unconditional quality guarantee:
If for any reason you are not completely satisfied with a product, simply return it within 20 days.  Please contact us  to get a return authorization number (RMA) and return instructions.  We can not be responsible for returns shipped incorrectly.

 
RETURN REQUIREMENTS:

·       Returned products must be in brand new, perfect condition and resalable.

·       Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer's labeled packaging must be enclosed within a new shipping carton.

·       Software, Electronic Charts, Maps, SD Cards, are non refundable if opened and seal is broken. If defective we will replace /exchange it only.  Batteries that are sealed and unopened may be returned w/in 20 days.  All others are non refundable. 

·       Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.

·       All Digital Equipment, DVD's, Video Equipment and Wireless Telephone products must be unopened and returned within 10-days of receipt of purchase.

·       Please note that the warranty card must not be filled out.

·       SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE

* Please Note: All products, Electronics, Boats, kayaks, dinghies, canoes, and all engines cannot be returned to BoatersMarineSupply.com. if these products are defective, you will need to contact the manufacturer.

Returns must be received within 10 days after notifying BoatersMarineSupply.com, advising your intent to return product, and receiving a return authorization number and return address. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item minus the original shipping cost and A 15% restocking fee which is required for all non defective products to cover our original and return processing fees and will be deducted from total refunded once product is received and determined to be in good order for resale.  Units requiring service either warranty or otherwise, should be returned directly to the appropriate manufacturer.  Products received without an RMA number will be returned to sender.  Products received with the hermetically sealed packaging cut open prevents us from re-selling as new and will be assessed an additional 10% to cover return shipping costs to manufacturer for inspection and re-packaging. If a check refund is due, please be advised that it may take up to 30 days to receive your refund. After the return period has expired, please contact the manufacturer to resolve any problems with your equipment.

*Please Note: Special Order items, manufacturer drop shipped, refurbished or remanufacatured, opened DVD's, Charts and Maps, products are not refundable or returnable.

Undeliverable or Intercepted / Returned Order/s:

Orders that are undeliverable and returned due to a customer order entry error, not at home, moved, or refused delivery (of products ordered) will be assessed the actual shipper return charge as well as our normal return restocking fee (if required) on subsequent order refund.  

Unjustified Credit Card Chargebacks:

 
If the card holder did not authorize the purchase, we will work with you and your credit card issuer to ensure the situation is resolved properly. However, in accordance with your full agreement to our site policies at the time of your purchase, we will charge a $35 penalty fee for every unjustified credit card chargeback against our company - as well as all attempted chargebacks that we are able to reverse by defending our case. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org.

Examples of unjustified chargebacks are: When any customer issues an unjustified or proved misleading complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards any of our site policies after agreeing to them, a customer initiates a chargeback when they have already been refunded, and etc. In the event that a chargeback is placed on a purchase, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include full name, email, order date, order amount, IP address, full address and phone number.

All new products purchased are supplied with original manufacturer warranties.

Please send your request to: ContactUs

Attn: Manufacturer's Warranty Request.

Boaters Marine Supply offers links to, and listings of, various third-party Web sites for the convenience of its customers, and, unless otherwise expressly indicated, no affiliation between Boaters Marine Supply and an entity linked to or listed is intended. Except where indicated, Boaters Marine Supply does not endorse any company or product not offered by Boaters Marine Supply including the advertisers on linked Web sites or on the web sites of listed entites. When linking to such third-party sites, Boaters Marine Supply does not monitor sites linked to and the use of any such link is strictly at the user's own risk. In no event shall Boaters Marine Supply be liable for special or consequential damages that result from activity occurring on non-Boaters Marine Supply Web sites when a user links to such site from BoatersMarineSupply.com.

Welcome International Customers

We sell and ship to hundreds of international customers worldwide. Our international customers save up to 45% off typical shipping rates.

All international orders require an easy to complete bank wire transfer of payment.

Email: Order@BoatersMarineSupply.com or call: (502) 499-1477, and provide:

1. Name / email address
2. List of products you wish to purchase with “Manufacturer Part Number/s”
3. Quantity wanted
4. Exact "ship to" address (to calculate your shipping cost). We normally use "USPS Priority International." Larger products UPS, DHL, or FedEx
5. Any special instructions

As soon as we receive your email we’ll send you an “International Order Quote” (w/ product prices, shipping costs, any fee’s, and bank wire transfer details/instructions.

After we receive your payment we'll create your order and send you a copy. A tracking number will be sent once your order ships.  It’s that easy!

Note: International customers are responsible for any customs, duties, fee’s, and taxes required at destination.